The Consent Architecture Challenge
DPDPA Section 6 establishes consent as the primary lawful basis for personal data processing, requiring that consent be free, specific, informed, unconditional, and unambiguous. The practical challenge lies not in understanding these requirements but in implementing consent mechanisms that satisfy legal standards while remaining functional for business operations.
Many organisations initially approached DPDPA consent by adding lengthy disclosures to existing consent flows. This approach creates what behavioural researchers term "consent fatigue," where users click through without genuine engagement, undermining the very purpose of informed consent. The regulatory risk is significant: consent obtained through incomprehensible notices may be challenged as failing the "informed" requirement.
Effective consent architecture requires rethinking how and when consent requests appear. Just-in-time consent, where permissions are requested at the moment data is actually needed rather than upfront, produces both higher engagement rates and more defensible legal positions. Granular consent options, allowing users to approve some processing purposes while declining others, create initial implementation complexity but result in consent that genuinely reflects user preferences.
Key Points
- Section 6 requires consent to be free, specific, informed, unconditional, and unambiguous
- Consent fatigue from lengthy disclosures undermines legal defensibility
- Just-in-time consent improves both user engagement and compliance posture
Practical Note
Consider mapping all current consent collection points and evaluating whether each request occurs at the optimal moment in the user journey. Consolidating unnecessary consent requests and distributing others to more contextually appropriate moments often improves both compliance and user experience.